Quality Policy

The Management of Pendleton Translations Limited is committed to the development, implementation, maintenance, and on-going improvement of its Quality Management System (QMS), and to comply with the referenced International Standards. Top management ensures our Quality Policy is appropriate to the context of our organization, supports our strategic direction and establishes a framework for our quality objectives.

The Company places particular emphasis on obtaining client satisfaction by:

  • Responding promptly and accurately to customer inquiries with timely delivery guarantee and compliance to non-disclosure;
  • A constant pursuit of quality, value and accuracy in the services that Pendleton Translations Limited provides to its customers;
  • Ensuring that its management and staff are qualified and competent to meet the requirements of the business and its customers;
  • Constantly striving to meet and where possible exceed its customer’s expectations
  • Working closely with its customers in seeking to establish the highest quality standards;
  • Adopting a forward-looking view on future business decisions which may have an impact on quality;
  • Ensuring our quality policy is available to relevant interested parties.

 

Our purpose is to manage all our customers’ projects in any language with highest proficiency for all linguistic services.